Commuter safety & rights toolkit

Knowledge is your first line of defense

Statutory passenger rights under Sri Lankan law, actionable bystander intervention frameworks, and trauma recovery practices.

rights4 min read

Know Your Rights as a Commuter in Sri Lanka

Understand passenger legal protections, conductor obligations, and how to hold operators accountable.

Key highlights:

•Every passenger is legally entitled to a printed/valid ticket for fare paid.
•Overloading past designated footboards and standing limits violates NTC regulations.
•Any physical or verbal sexual harassment violates Section 345 of the Sri Lanka Penal Code.

intervention5 min read

Learn simple, non-confrontational actions that can defuse harmful transit situations without endangering yourself.

Key highlights:

•Direct confrontation is not the only way to help someone in distress.
•The 5Ds (Distract, Delegate, Document, Delay, Direct) offer safe, practical choices.
•Prioritize victim comfort and de-escalation over confrontation.

emergency3 min read

Essential toll-free numbers and step-by-step procedures during transport crises.

Key highlights:

safety4 min read

Practical awareness habits for night transit, crowded train compartments, and bus halts.

Key highlights:

•Position yourself near the conductor, driver, or fellow group commuters when travelling late.
•Keep digital trip tracking active or share live location with a trusted contact.
•Trust your intuition: if a halt or vehicle feels unsafe, wait for the next scheduled service.