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Confidential support & crisis services
Harassment, road accidents, and verbal abuse can cause real acute stress and trauma. Verified, toll-free emotional and legal support is available 24/7 in Sri Lanka.
Direct Sri Lankan emergency hotlines
Sri Lanka Police Emergency
Active physical threats, immediate roadside danger, and criminal acts in progress across Sri Lanka.
Women & Child Helpline
Ministry of Women and Child Affairs - confidential crisis response, gender-based harassment, and legal counseling.
NIMH National Mental Health Helpline
National Institute of Mental Health - free, confidential crisis counselling and emotional trauma stabilization.
National Transport Commission (NTC)
Inter-provincial bus misconduct, fare overcharging, reckless driving reports, and route violations.
SLTB Bus Operations & Inquiries
Sri Lanka Transport Board depot complaints, public bus safety issues, and conductor grievances.
Sri Lanka Railways Control Room
Railway security command, station emergency incidents, and train compartment safety reports.
Trauma Grounding Techniques
If you are currently experiencing acute distress, heart palpitations, or panic while travelling:
5-4-3-2-1 Sensory Grounding
If you feel sudden panic on a bus or train: Acknowledge 5 things you can see, 4 things you can feel (e.g. seat handle), 3 sounds you hear, 2 scents, and 1 slow breath.
Box Breathing (4x4)
Inhale slowly for 4 seconds, hold gently for 4 seconds, exhale steadily for 4 seconds, hold empty for 4 seconds. Repeat 3 times to lower heart rate.
Institutional Support Services
Psychological Crisis & Trauma First Aid
Free, confidential telephone counselling for anxiety, transit PTSD, acute fear, and panic attacks.
- •Trained mental health professionals
- •Available in Sinhala, Tamil, and English
- •Strict confidentiality guaranteed
Gender-Based Violence & Harassment Support
Dedicated support for women and children facing harassment, intimidation, or domestic vulnerability.
- •Emergency social service coordination
- •Referrals to legal aid desks
- •Shelter and protective support linkage
Legal Aid Commission of Sri Lanka
Legal advice and statutory protection guidance for commuters seeking legal recourse after severe transit incidents.
- •Assistance filing police reports
- •Court representation for qualifying cases
- •Human rights protection